FAQ
 
Q: How do I place an order?
A: You can place your order directly from this website
- To begin, you must enter the Texas Inmate Identification Number
- Make product selections and then go to checkout
- We also accept orders via phone
 
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Cameron County Facility so you can shop with the assurance that everything we make available has been pre-approved.
  
Q: What if items in my order are out of stock?
A: In the unlikely event that something is out of stock, your credit card will not be charged for that item.
  
Q: Why are some of my favorite brands not available ?
A: We carry a broad selection of products that meet the stringent guidelines of the Cameron County Jail. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
  
Q: What happens if the package contains damaged or missing product?
A: It is the responsibility of the offender to report any missing or damaged products to a Cameron County Jail employee at time of package receipt. If the order is not correct, all discrepancies will be noted on the invoice provided and reported back to Union Supply Direct for correction. Any discrepancies reported by the purchaser of the package will not be accepted or honored. Once the offender has opened his or her package for any reason, no discrepancies can be reported. Union Supply Direct is not responsible for any items ordered in error. All reported discrepancies must be made prior to confirming receipt of package. Any requests made after this will not be honored.
  
Q: How can I tell if my package has delivered to the facility?
A: All orders are delivered weekly according to the Cameron County Jail’s distribution schedule
  
Q: Is there a toll-free number available to call?
A: Yes, you can contact customer service toll-free at (855)247-6090.